Financial Coordinator

Job Title: Financial Coordinator 

Company: Stars Orthodontics

Location: Downtown Ottawa, ON

About this Opportunity: Stars Orthodontics is currently creating a candidate inventory for future openings. While we may not have an immediate vacancy, our practice is growing. This is a pivotal role that balances financial precision with exceptional patient care. As the bridge between our clinical excellence and our patients’ financial journeys, you will ensure that every family feels supported and informed as they invest in their smiles. By applying now, you will be pre-screened and considered first as soon as a position becomes available.

Who We Are: Conveniently located in Downtown Ottawa, Stars Orthodontics has been providing high-quality orthodontic services since 2021. We are a diverse team dedicated to high standards in dentistry and creating a professional, fun, and down-to-earth environment.

The Role: We are looking for a professional who is passionate about the business side of healthcare. While previous orthodontic experience is a significant asset, we value a strong background in finance or banking and provide the necessary support to help you master our specific protocols and software.

Key Duties and Responsibilities: Financial

• Confirm insurance coverage

• Complete and submit insurance CAO Standard Form (P-auth or Treatment plan)

• Process and submit insurance forms

• Create and present financial contracts

• Post charges and collect payments

• Process end of day and month end reports

• Perform past due account procedures

Key Duties and Responsibilities: Patient Management

• Meet and greet patients in a warm, friendly manner. Provide patient/parent with first name and identify position/role.

• Operate phone system, answer incoming calls and respond, screen, direct calls or take messages as appropriate.

• Retrieve and respond to voice and e-mail messages.

• Schedule and coordinate patient appointments.

Key Duties and Responsibilities: Administrative Support

• Prepare reports, letters and general correspondence as required.

• Process incoming and outgoing mail and general correspondence.

• Provide general administrative support to the doctor.

• Maintain effective communications with doctor and coworkers.

Key Duties and Responsibilities: General

• Maintain a clean and orderly work station and patient reception area.

• Assists with the orientation of new staff.

• Other related duties as may be assigned.

Qualifications:

Education and Experience:

• Relevant post-secondary education.

• Previous related experience in an orthodontic/dental office environment.

• Previous experience with orthodontic practice management software is an asset.

• Financial experience such as a banking background would be an asset

Job Skills and Demonstrated Abilities:

• Knowledge of ortho/dental terminology

• Strong interpersonal and communication skills

• Strong computer skills

• Ability to effectively operate a phone system

• Ability to prioritize and perform a variety of tasks under pressure

• Strong problem-solving skills

• Ability to work both independently and as part of a team

• Ability to interact effectively with patients and clinical team providers

Personal Attributes:

• Friendly, courteous, respectful and helpful

• Organized and efficient

• Detail oriented

• Professional

• Self-motivated

To Apply: If you are interested in joining our team and helping us grow, please submit your resume. We look forward to reviewing your qualifications and seeing how you can contribute to the Stars Orthodontics family.